Frequently Asked Questions

General Information

Who is CocoNene?

Are your products really made in Hawaii?

Will you rebuild in Lahaina?

What is your email giveaway program?

Do you have a wholesale program?

What is your privacy policy?

Orders & Shipping

When will my order ship?

What’s the status of my order? How do I track my order?

What is the deadline to get an order by Christmas?

Do you offer free shipping?

Do you offer international shipping?

What if my order gets damaged or lost in shipping?

What are your shipping methods?

How do I change or cancel an order?

What is your return policy?


What forms of payment do you accept?

Is my personal and credit card information safe on your website?

Do you offer gift cards?



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