CocoNene is our Made in Hawaii lifestyle brand. We create authentically fun products that celebrate home, 'ohana and Hawaii's unique sense of place. We invite you to experience the colorful, vibrant fabric of our community, and to capture the moment and what Hawaii means to you.
We have several CocoNene stores statewide, where you can create your own personalized Longboard Letters as a custom gift or vacation souvenir. You can also create your own custom Longboard Letters through our Longboard Letters Concierge Service online.
All of our products are proudly made in Hawaii and feature designs by local artists.
Are your products really made in Hawaii?
Yes! All our décor and gift products are manufactured at our facility in Kapolei, Hawaii. While the raw materials are sourced outside of Hawaii, everything is designed by local artists and cut, assembled and printed right here on island. We've invested in state-of-the-art machinery so that we can create beautiful products that represent Hawaii and all the unique aspects of life here in the islands.
Will you rebuild in Lahaina?
Yes, absolutely! We look forward to rebuilding on Front Street at some point in the future. In the meantime, we appreciate your continued support online and at our other locations, including several stores on Maui that we are working to get open as soon as possible.
What is your email giveaway program?
Each month, we choose one lucky winner from our email list to receive our giveaway package (valued at $75) as a token of our appreciation for being part of our CocoNene 'ohana. You will be contacted via email so we can get your mailing address, so be sure to sign up for our emails!
Do you have a wholesale program?
Absolutely! We offer custom or pre-designed packages to suit any project. Please submit a request via our Contact page and someone will get in touch with you shortly to discuss your needs and see how we can help!
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.
Orders & Shipping
When will my order ship?
Please allow 5 days for orders to be processed, plus an additional 2-3 days for shipping.
You will receive an e-mail confirmation once your order has shipped, which will include a Fed Ex or USPS tracking number.
What’s the status of my order? How do I track my order?
Upon placing your order, you will receive an email confirmation that your order is being processed. Normal order processing takes 1-3 business days.
Once shipped, packages will typically arrive within 3-5 business days. You will receive a shipping confirmation email that contains your tracking information. You can also check your order status at any time by visiting the Orders section of “My Account” page.
Some delays should be expected during the holiday season.
What is the deadline to get an order by Christmas?
Please order by Dec 15th to receive the order by Christmas.
Please note that our shipping carriers, though generally reliable, do experience some delays during the holidays.
Do you offer free shipping?
Yes! We offer free shipping to anywhere in the US for orders over $75. For orders that do not meet this threshold, we offer $10 flat rate shipping to anywhere in the US. Additional shipping charge applies to larger size wall art, where noted.
Do you offer international shipping?
Yes! We offer international shipping for $100 flat rate. Due to COVID-19, there is increased screening for international orders and your order may be delayed by customs officials. We are unable to provide an exact delivery date. Please take this into account when placing an order for international shipping.
If you have trouble processing your payment for an international order, please contact us. Do not submit multiple orders as this may cause your credit card to be charged more than once.
What if my order gets damaged or lost in shipping?
We are not responsible for lost or stolen packages. As a small business, we are unable to cover the costs of lost or stolen packages. We apologize for any inconvenience.
If your package arrives damaged, please email us within 24 hours of receiving the item. Include photos of the damaged product and the shipping packaging that it came in. We will replace damaged items at our discretion.
What are your shipping methods?
We ship via USPS or Fed Ex. The shipping method is determined by our Logistics team at the time of shipment. Once your order has shipped, you will receive a shipment confirmation email that contains your tracking information.
How do I change or cancel an order?
If for any reason you would like to change or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
What is your return policy?
Your satisfaction is very important to us. If you need any assistance or returns information, please email us at firstname.lastname@example.org or call 808-673-4716.
Merchandise and ready-made products may be returned within 30 days of purchase as long as it meets the following guidelines:
• Merchandise is returned with the original product tags attached
• Merchandise is in new condition and there is no visible damage or signs of wear and tear.
Please note all shipping costs incurred through the purchase and return of the merchandise will not be refunded.
Custom orders are non-refundable.
What forms of payment do you accept?
We accept all major credit cards in-store and on the web, including Visa, Mastercard, American Express, Discover and JCB.
Is my personal and credit card information safe on your website?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access or use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.